Privacy Policy

Effective Date: This Privacy Policy is effective as of April 1, 2026 and remains in effect until updated or replaced.


Mama Roots Collective (“Mama Roots Collective,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. We use your information to provide a seamless, supportive, and high-quality experience across our classes, memberships, events, and provider network.


This Privacy Policy describes what information we collect, how we use it, how it is shared, and the choices available to you regarding your information.


This Privacy Policy applies when you interact with Mama Roots Collective, including but not limited to:


  • Visiting our website or scheduling system
  • Registering for classes or memberships
  • Participating in in-person or virtual events
  • Receiving services from providers within our network
  • Communicating with us via email, forms, or messaging


This Privacy Policy does not apply to third-party websites, platforms, or independent providers that operate under their own privacy policies.



INFORMATION WE COLLECT


We collect information that helps us operate and improve our services, including:


1. Information You Provide to Us


  • Name, email address, phone number, and mailing address
  • Billing and payment information
  • Emergency contact information (if applicable)
  • Registration details for classes, memberships, or events
  • Information you submit through forms, surveys, or communications
  • Preferences related to classes, providers, or services

2. Health or Wellness-Related Information (Voluntary)


  • Pregnancy, postpartum, fertility, or wellness-related information you choose to share
  • Information shared during classes, consultations, or intake forms
  • Goals or personal circumstances related to your care or participation
  • We only collect this information when voluntarily provided by you to support your experience.


3. Information Collected Automatically


When you interact with our website or digital platforms, we may collect:

  • IP address and device information
  • Browser type and operating system
  • Pages viewed and time spent on our site
  • Cookies and similar tracking technologies
  • General usage and interaction data


This information helps us improve functionality, user experience, and service offerings.


4. Information from Third Parties


We may also receive information from:

  • Payment processors
  • Scheduling or booking platforms
  • Email and marketing service providers
  • Providers within our network (only when relevant to services you request)



HOW WE USE YOUR INFORMATION


We use your information to operate, improve, and deliver our services, including:


1. Service Delivery


  • Registering and managing classes, memberships, and events
  • Facilitating provider-client interactions within our network
  • Delivering educational and wellness experiences



2. Communication


  • Sending confirmations, updates, and administrative messages
  • Responding to inquiries and support requests
  • Sharing class schedules, offerings, and announcements



3. Business Operations


  • Processing payments and managing accounts
  • Improving programs, classes, and services
  • Monitoring website and platform performance
  • Conducting internal analytics and reporting



4. Marketing & Community Building


  • Sharing relevant offerings, events, or updates
  • Building and supporting our provider network
  • Personalizing your experience within Mama Roots Collective


You may opt out of marketing communications at any time.



HOW WE SHARE INFORMATION


We do not sell your personal information.


We may share your information in the following circumstances:


1. Service Providers


We share information with trusted third parties who help us operate, such as:

  • Payment processors
  • Scheduling platforms
  • Email and communication systems
  • Website hosting providers


These providers are only permitted to use your information to perform services on our behalf.


2. Providers Within Mama Roots Collective


We may share limited information with independent providers in our network when necessary to:

  • Deliver services you requested
  • Coordinate class or appointment participation
  • Support your experience within the collective


Providers are independent and may maintain their own records and policies.


3. Legal and Safety Reasons


We may disclose information if necessary to:

  • Comply with legal obligations or law enforcement requests
  • Protect the safety of clients, providers, or the public
  • Prevent fraud, abuse, or unauthorized activity


4. Business Transfers


If Mama Roots Collective undergoes a merger, acquisition, or restructuring, your information may be transferred as part of that business transaction.



YOUR CHOICES


You have control over your information. You may:


  • Opt out of marketing emails at any time
  • Request access, correction, or deletion of your personal information
  • Update your communication preferences
  • Limit certain data collection where applicable


To make a request, please contact us using the information below.



DATA SECURITY


We implement reasonable administrative, technical, and physical safeguards to protect your information.


However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.



DATA RETENTION


We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes or enforce agreements



CHILDREN’S PRIVACY


Mama Roots Collective services are intended for adults. We do not knowingly collect personal information from children without parental consent.



THIRD-PARTY LINKS


Our website and communications may include links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties.


We encourage you to review their privacy policies before providing any information.



UPDATES TO THIS POLICY


We may update this Privacy Policy from time to time.


When changes are made:

  • The updated version will be posted on our website
  • The “Effective Date” will be revised
  • Continued use of our services indicates acceptance of the updated policy



CONTACT US


If you have questions or wish to exercise your privacy rights, please contact us:


Mama Roots Collective

4411 Geary Blvd, Ste 100 & 200

San Francisco, CA 94118

hello@mamarootscollective.com

415-532-2506