Frequently Asked Questions

We offer classes for every stage of the journey, including fertility, pregnancy, birth preparation, postpartum recovery, infant care, and parenthood. If you're unsure where to begin, please take our "Start Here" quiz for class recommendations for your journey.

No, you do not need to purchase a membership or package in order to attend classes. We have our single class investment price found in every class description. If you'd like to purchase just one class, click on the "book now" button to sign up for a class!

The membership credits are the credits used for those who have purchased a membership with us. We have two tiers of memberships, the Family plan and Platinum plan. To learn more about how much you can save by joining our membership, please view our Memberships & Packages page.

Yes, we strive to create an inclusive environment. Mama Roots Collective is designed to be accessible for all families, ensuring everyone feels welcome and comfortable. We do not exclude any family based on ethnicity, socioeconomic background, gender identity or any other personal background or characteristics. All is welcome and all families deserve support.

Many of our classes welcom partners, spouses, grandparents, and other support people. Attendance policies vary by class, so we reocmmend checking the class description for "Couples Class" or contacting us for details.

Certain classes may qualify for HSA/FSA reimbursement depending on your HSA/FSA provider. We recommend reviewing each class description to determine eligibility for HSA/FSA reimbursement. 

Many HSA/FSA providers require a Letter of Medical Necessity to qualify for reimbursement. To support this process, we offer a quick eligibility survey (a $15 fee applies) on our HSA/FSA page to determine whether you qualify for a Letter of Medical Necessity. Once approved, the letter is valid for up to one year and can be used for multiple eligible classes.

Comfortable clothing, light snacks and a water bottle are recommended. We have a "What to bring" list after you register for your class that explains anything that you may need to bring.

Please still bring yourself and your baby! We encourage feeding during class and your facilitator can help support you in any way. We all go off baby's schedule in the first weeks of life and if they are hungry, please feel free to feed them during the class.

We understand things happen. If your baby becomes sick, please let us know as soon as possible so we can reschedule your class. If you have an emergency, please send us an email or text and we are happy to support you with rescheduling the class. 

Cancellations within 72 hours receive a full refund, cancellations 24-48 hours will receive 100% credit for the class added to their account, and cancellations within 4 hour prior to the class will be credited 50% of the purchase price to your account. 

Late cancellations or no-shows without extenuating circumstances will result in forfeiture of the class payment or credit. We understand that unexpected situations arise, and we're always happy to work with families experiencing illness, emergencies or other just causes.

Cancellations within 72 hours receive a full refund, cancellations 24-48 hours will receive 100% credit for the class added to their account, and cancellations within 4 hour prior to the class will be credited 50% of the purchase price to your account. 

Late cancellations or no-shows without extenuating circumstances will result in forfeiture of the class payment or credit. We understand that unexpected situations arise, and we're always happy to work with families experiencing illness, emergencies or other just causes.

You can easily choose which class you would like to sign up for by clicking the "Join Us" button. Then click "book now" for the specific date you would like to attend the class and proceed with entering your information to purchase your spot. If you have any questions or would like support, please feel free to text/call us at 415-532-2506 or email us at hello@mamarootscollective.com and we'd be happy to help!

Yes, if the class is full, you may join the waitlist and will be notified if a spot becomes available.

Memberships are reocurring monthly plans with credits that renew each month. Packages are one-time purchases with no ongoing commutment.

We have two tiers of memberships, the Family plan and Platinum plan. We highly recommend the family  membership for those who are looking to attend a few classes per month. 

To learn more about how much you can save by joining our membership, please view our Memberships & Packages page.

We strive to have our membership as accessible as possible while providing meaningful value to families. Mama Roots Collective is more than a place to take classes, it's a supportive community that guides you through the transitions of trying to conceive, pregnancy, postpartum, and parenthood.

Each membership credit works out to less than $40 for a one-hour class, providing access to expert guidance, practical education, and a village of support during this season of life. We begin investing in your family's well-being, confidence, and connection can have lasting benefits long after the classes end.

Yes! Memberships can be shared between yourself, your partner and your baby. 

Certain classes may qualify for HSA/FSA reimbursement depending on your HSA/FSA provider, though all classes and memberships may not be fully reimbursed. We recommend reviewing each class description to determine eligibility for HSA/FSA reimbursement. Most classes that can be reimbursed with a Letter of Medical Necessity are childbrith prep classes, pain coping technique classes, exercise and wellness classes.

Many HSA/FSA providers require a Letter of Medical Necessity to qualify for reimbursement. To support this process, we offer a quick eligibility survey (a $15 fee applies) on our HSA/FSA page to determine whether you qualify for a Letter of Medical Necessity. Once approved, the letter is valid for up to one year and can be used for multiple eligible classes.

Credits may roll over one month, with a maximum of four rollover credits. Any additional unused credits will expire.

Yes, memberships can be canceled or paused according to the membership terms. Please contact us for more details.

Memberships are month-to-month payments with no long-term commitment. We hope you find value in our memberships and try all the different classes we have to offer. If you would like support on which classes to start with, please call/text at 415-532-2506 or email us at hello@mamarootscollective.com for more guidance and information.

Absolutely! Individual classes and class packages are available if you would like to try a few classes first.

All classes at Mama Roots Collective are included in the membership. Though, workshop classes are not included and have a separate fee.

We're so happy to hear you are enjoying our classes! You are able to purchase more credits at a discounted rate of $40 per credit.

Yes! Gift cards may be applied to classes, packages, or memberships.

Yes, we recommend calling/texting us at 415-532-2506 or emailing us at hello@mamarootscollective.com to schedule a time to come tour the facility and have your questions answered.

Our community rooms are available only when our facilitators are teaching a class or offering a free event. If you would like to hold a time for mothers to come hang out, please contact us by calling/texting us at 415-532-2506 or emailing us at hello@mamarootscollective.com.

Yes, we offer community space rentals for $45/hr. Please contact us by calling/texting us at 415-532-2506 or emailing us at hello@mamarootscollective.com for more information.

Mama Roots Collective is a community and networking platform that connects families with trusted professionals, including lactation consultants, pelvic floor therapists, massage therapists, doulas, midwives, acupuncturists, mental health therapists, and more!

While many providers practice within our space, they operate independently and are solely responsible for their own practice, services and scheduling. Mama Roots Collective does not oversee or direct how providers practice and serves primarily as a space for connection, education, and collaboration.

You can find the following providers are Mama Roots Collective:

• Lactation consultants
• Massage therapists
• Craniosacral therapists
• Psychotherapists
• Acupuncturists
• Midwives
• Pelvic floor therapists
• Reiki practitioners
• Doulas

Please see our providers list for more!

Insurance acceptance varies by provider. Please see our providers and contact the individal provider for details.

We recommend attending the provider's class if you would like to meet them, or please contact them to individually to see if you can schedule a consultation.

Mama Roots Collective is located in the Inner Richmond District of San Francisco at 4411 Geary Blvd, Suite 200, San Francisco, CA 94118

The membership credits are the credits used for those who have purchased a membership with us. We have two tiers of memberships, the Family plan and Platinum plan. To learn more about how much you can save by joining our membership, please view our Memberships & Packages page.

Metered street parking is available along Geary Blvd and 2-hour residential parking is located along 8th and 9th ave. There is a metered parking lot on both 8th and 9th ave between Clement Street and Geary Blvd. Please allow extra time to find parking before your class.

Yes, strollers are welcome and can be parked in Suite 100 on the first floor while attending classes in Suite 200 on the second floor.